How do I place an order?
All orders must be submitted in writing, via fax or email. Verbal or handwritten communications will not be accepted. Please call to confirm receipt of purchase order.
Do you have samples?
Yes! Blank or random samples of most items are available to be shipped using the distributor's or third party's shipping account number and are billed at end quantity prices. When available, dummy samples can be shipped using the distributor's (or third party's) shipping account number at no charge.
Where is your pricing?
Pricing is available by logging into the website or by contacting a KTI representative. Pricing is updated on a regular basis, but may change without notice.
Each order placed will be based on current market value of flash memory as quoted at the time of your order. If memory pricing should fluctuate after your order is received, acknowledged, and approved, you will not be charged the increase or refunded if the price decreases. Your accepted PO price will not be affected. We can not offer price protection on memory products.
What are my Payment Options?
We accept check or credit card (Visa, Mastercard, Discover, and American Express).
Invoices may not be paid for by credit card. Billing terms may be extended after a credit check is complete.
First time orders must be charged on a credit card or paid for in advance. We do not keep credit cards on file.
A new Credit Authorization Form (viewable here
) will be required for each credit card purchase.
Note: Orders paid for with foreign checks may be subject to additional fees.
How do I apply for net terms?
By completing and returning our Application for terms (viewable here
When will my credit card be charged?
Your card will be authorized for the total of the order when it is accepted. The card will be charged when the order ships.
Can I place a rush order?
Rush orders are available on select products for an additional charge. Please call and discuss production times and pricing with your KTI Representative before placing an order with rush service. Approved rush orders are NOT CANCELLABLE.
Can I cancel my order?
Yes, but please be advised that cancelled orders will be charged according to the costs incurred up until the date of cancellation including, but not limited to: art, screens, shipping, and merchandise. In addition, a 25% restocking fee will be added.
Completed orders and/or rush orders are not subject to cancellation. All cancellations must be confirmed in writing, through email or fax.
What is the minimum quantity?
Minimum order quantities (MOQ) are listed on each individual product page. Minimums may be higher for custom products and/or colors.
Orders for less than the stated minimum may be possible with a less than minimum (LTM) charge (see fees menu
No imprinted orders will be accepted for less than 50% of the listed MOQ. Blank product may be available at a lower MOQ, please consult your KTI Representative as this is dependant on stock.
What is the production time on _____ item?
Items in stock without a custom imprint are shipped within 2 business days; larger orders or non-stock items may require additional time.
For items with a custom imprint, production time varies per item and can be viewed on the items webpage.
What is KTI's policy on overruns and underruns?
Every effort will be made to ensure our customers receive the exact number of items they ordered. We will not deliver or invoice an over-run, but a 3% under-run is possible, orders will be shipped and billed accordingly.
I placed an order, but I don't have art or payment arranged yet. Can I hold my order?
KTI will hold a Purchase Order (PO) for up to one week for any delays in processing. After one week, the unprocessed PO becomes inactive. The customer must issue a new/revised PO with current pricing to activate the previously delayed order.