KTI Promo - Your High-Tech Promotional Supplier
General
How do I place an order?
All orders must be submitted in writing, via fax or email. Verbal or handwritten communications will not be accepted. Please call to confirm receipt of purchase order.

Do you have samples?
Yes! Blank or random samples of most items are available to be shipped using the distributor's or third party's shipping account number and are billed at end quantity prices. When available, dummy samples can be shipped using the distributor's (or third party's) shipping account number at no charge.

Where is your pricing?
Pricing is available by logging into the website or by contacting a KTI representative. Pricing is updated on a regular basis, but may change without notice.

Each order placed will be based on current market value of flash memory as quoted at the time of your order. If memory pricing should fluctuate after your order is received, acknowledged, and approved, you will not be charged the increase or refunded if the price decreases. Your accepted PO price will not be affected. We can not offer price protection on memory products.

What are my Payment Options?
We accept check and ACH payments for net term customers, or credit card (Visa, Mastercard, Discover, and American Express) for prepaid customers. Credit terms may be extended after a credit check is complete. First time orders must be charged on a credit card or paid for in advance. You have the option to keep credit cards on file. Our Credit Card Authorization Form can be downloaded here.
Note: Orders paid for with foreign checks may be subject to additional fees.

How do I apply for net terms?
By completing and returning our Application for terms (viewable here).

When will my credit card be charged?
Your card will be charged for 50% of the order upon artwork approval. The remaining balance of order will be charged on the day of shipping. Full payment must be received before order ships.

Can I place a rush order?
Rush orders are available on select products for an additional charge. Please call and discuss production times and pricing with your KTI Representative before placing an order with rush service. Approved rush orders are NOT CANCELLABLE.

Can I cancel my order?
Yes, but please be advised that cancelled orders will be charged according to the costs incurred up until the date of cancellation including, but not limited to: art, screens, shipping, and merchandise. In addition, a 25% restocking fee will be added. Completed orders and/or rush orders are not subject to cancellation. All cancellations must be confirmed in writing, through email or fax.

What is the minimum quantity?
Minimum order quantities (MOQ) are listed on each individual product page. Minimums may be higher for custom products and/or colors. Orders for less than the stated minimum may be possible with a less than minimum (LTM) charge (see fees menu). No imprinted orders will be accepted for less than 50% of the listed MOQ. Blank product may be available at a lower MOQ, please consult your KTI Representative as this is dependant on stock.

What is the production time on _____ item?
Items in stock without a custom imprint are shipped within 2 business days; larger orders or non-stock items may require additional time. For items with a custom imprint, production time varies per item and can be viewed on the items webpage.

What is KTI's policy on overruns and underruns?
Every effort will be made to ensure our customers receive the exact number of items they ordered. We will not deliver or invoice an over-run, but a 3% under-run is possible, orders will be shipped and billed accordingly.

I placed an order, but I don't have art or payment arranged yet. Can I hold my order?
KTI will hold a Purchase Order (PO) for up to one week for any delays in processing. After one week, the unprocessed PO becomes inactive. The customer must issue a new/revised PO with current pricing to activate the previously delayed order.
Data Load

Can you load data onto my usb order?
Yes, we have the ability to do a data load (see fees menu).

How do I submit the data?
Please contact your sales manager, the method used will depend on the file size and complexity, the three most common methods are listed below:
We can create a ftp link that you or your client can directly upload their data to us.
Small files can be emailed to your KTI Representative.
CD's, DVD's, and USB's may be mailed to us. Please note we do not return these pieces. If you need to get the piece back, please be sure to include instructions and a shipping account to send them back.
DO NOT submit Zip Files
If clients prefer, we can use a clients ftp to retrieve the data.

What are my options with a data load? (SEE FEES MENU).
Standard data load - files can be deleted. Available for overseas and domestic orders.
Auto Run - causes a certain file to open or a certain program/file to run automatically as soon as a USB Drive is inserted into the USB port. The action taken is determined by a file called AUTORUN.INF. If the file to be opened is a music or multimedia file, the feature is called AutoPlay. In Macintosh computers, AutoRun is called AutoStart. We do not do AutoStart. Not available for domestic orders.
Data Lock - Data Lock causes your PC to treat a designated section of your Flash Drive storage space as if it were a CD. Files in this partition cannot be deleted or overwritten. The drive can be partitioned so that some space is locked and some is open. Not available for domestic orders.

Password Protect - Installs a password protection software onto the drive. Not available for domestic orders.

Data that utilizes logos, trademarks or registered information other than that of the owner(s), will require a written authorization and/or form of release may be needed to supplement the data download order. If copyrighted material such as, but not limited to music, video, or literature is included, written authorization and / or form of release may be required clearly indicating that KTI is and will be released from any and all copyright infringement or violation

Does Data load require extra lead time?
Yes data load may be subject to extra lead time

How long can you hold my printed product that we are waiting on data for a data load?
Orders that have been printed and are waiting in-house for the data to load will only remain in house for 2 weeks. If data is not received within two weeks of printing, KTI reserves the right to ship the order without data to the destination provided on the purchase order, if no ship to address been provided; it will ship to the billing address provided.
Warranties & Returns
Warranty - All of our products are guaranteed against defects for 1 year. Consumable parts, including but not limited to, batteries & pen refills, are not covered under warranty.

Claims procedure - If you have a claim which is incorrect with your shipment, you must contact us within 3 business days of delivery of the product.

Return Policy - If there is a defect in the imprinting, product quality or data load, please call our RMA Department to arrange for a return. All returns must be pre-approved and assigned an RMA number before shipping back to KTI. No returns will be accepted for custom orders. Returns for blank products may be accepted (subject to a 25% restocking fee) if returned within 30 days in new condition. Consumable parts (i.e. batteries, pen refills, etc.) will not be considered for RMA claims.
ASI: 63776 | PPAI: 238818 | SAGE: 67071 | upic: PENDRIVE