KTI Promo - Your High-Tech Promotional Supplier
Warranty - All of our products are guaranteed against defects for 1 year. Consumable parts, including but not limited to, batteries & pen refills, are not covered under warranty.

Claims procedure - If you have a claim which is incorrect with your shipment, you must contact us within 3 business days of delivery of the product.

Return Policy - If there is a defect in the imprinting, product quality or data load, please call our RMA Department to arrange for a return. All returns must be pre-approved and assigned an RMA number before shipping back to KTI. No returns will be accepted for custom orders. Returns for blank products may be accepted (subject to a 25% restocking fee) if returned within 30 days in new condition. Consumable parts (i.e. batteries, pen refills, etc.) will not be considered for RMA claims.
ASI: 63776 | PPAI: 238818 | SAGE: 67071 | upic: PENDRIVE